Terms and Conditions

Version 1.0 | Last Updated: 26 March 2026 | Effective Date: 26 March 2026

1. Introduction and Acceptance

Welcome to SocialGryd. These Terms and Conditions ("Terms") govern your access to and use of the SocialGryd platform, including the website, mobile applications, club card, QR redemption system, partner dashboard, event listings, reviews, messaging features, group chats, event chats, community posts, discounts, and all related services (collectively, the "Platform").

By registering, accessing, or using SocialGryd in any way, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Community Guidelines and Acceptable Use Policy, and any additional terms applicable to specific features ("Additional Terms"). If you do not agree, you must not access or use the Platform.

We reserve the right to update these Terms at any time. We will notify you of material changes via the app, email, or website. Continued use after the effective date of any update constitutes acceptance of the revised Terms. If you do not accept a material change, you must stop using the Platform.

2. Eligibility and Accounts

To use SocialGryd, you must:

• Be at least 16 years old. If you are aged 16 or 17 and your local law requires parental or guardian consent, you confirm that requirement is satisfied.
• Be a natural person (not a corporation or other legal entity acting in a non-personal capacity, except where expressly permitted for partner or ambassador accounts).
• Have the legal capacity to enter into a binding agreement.
• Not be prohibited from using the Platform under any applicable law or a previous SocialGryd suspension or ban.

You must provide accurate, complete, and current information when registering and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us immediately at report@socialgryd.com if you suspect unauthorised access to your account.

You may not impersonate any person or entity, create accounts to circumvent a suspension or ban, or hold multiple accounts without our express written permission.

3. What SocialGryd Is and Is Not

SocialGryd is a discovery, community, membership, and technology platform. We connect professionals with coworking spaces, coliving, events, and a global community of international workers.

SocialGryd is not a travel agent, booking agent, venue operator, employer, insurer, merchant of record for third-party events, payment intermediary for third-party events, or the organiser of partner or ambassador events unless an event is explicitly labelled as a SocialGryd event.

Partners and ambassadors are independent businesses and individuals. SocialGryd does not control or guarantee venue availability, event attendance, pricing, quality, legality, safety, host behaviour, or host refunds. Partner status, verification, featuring, rankings, badges, analytics, or visibility on the Platform do not constitute endorsement, certification of safety, or a guarantee of quality, legality, suitability, or conduct.

Nothing in these Terms creates any agency, employment, partnership, fiduciary, or joint venture relationship between SocialGryd and any user, partner, or ambassador.

4. Membership, Club Card, Discounts, and QR Redemptions

Your membership may include a digital club card, QR code, membership identifier, discounts, day passes, event access, and other perks (collectively, the "Benefits").

• Benefits are offered on a best-efforts basis and may change, be limited, or be withdrawn at any time without liability.
• Partners may apply reasonable location-specific rules, opening hours, stock limits, notice periods, guest policies, or safety conditions to Benefits.
• QR scans and club card redemptions are logged to prevent fraud, misuse, and repeated use of single-use Benefits.
• We may block repeated redemptions at a location, restrict redemptions, or cancel Benefits where misuse or suspicious activity is detected.
• You must not sell, lend, copy, spoof, share, or otherwise misuse your club card, QR code, or redemption rights.
• Membership or club card access is not a payment instrument, identity document, or guarantee that a venue or host will admit you.

Membership pricing, benefit availability, and commercial terms may change over time. Any current pricing or plan details shown in the app or during signup will apply to your membership.

5. Location Data, Proximity Features, and Privacy Controls

SocialGryd may use your device location to power discovery features, show nearby partners, events, and professionals, and to log QR redemptions.

5a. What Location Data We Collect

• Approximate location: derived from your device GPS, Wi-Fi, or network data when you use location-based features or scan a QR code.
• Redemption location: the partner venue associated with a QR scan, logged for fraud prevention and partner analytics.
• City or region: used for discovery features and displayed on your profile if you choose to share it.

We do not collect or store your precise GPS coordinates in a form that is shared with other users or partners through standard platform flows.

5b. What Other Users and Partners Can See

By default:

• Other members cannot see your precise location at any time.
• Other members cannot see your exact or real-time position on a map.
• Partners receive redemption scan data linked to their venue only, not your broader location history or movements.
• Partners do not receive your email address or precise location through standard QR or dashboard flows unless you separately share them or a lawful booking or event workflow requires it.
• Event hosts and group chat participants can see that you have RSVP'd to or attended an event, but cannot access your device location as a result.

SocialGryd does not sell location data, share precise location data with advertisers, or use location data to build individual profiles for third-party marketing purposes.

5c. Networking, Events, and Voluntary Location Sharing

When you attend a SocialGryd event, check in at a partner venue, post in a community feature, or share your city or venue in a message or post, you are voluntarily disclosing location-related information to other participants or the public. SocialGryd is not responsible for how other participants use information you choose to share voluntarily in these contexts.

5d. Your Location Controls

• You can disable location permissions for SocialGryd at any time in your device settings.
• You can remove your city or location details from your profile at any time in app settings.
• You can leave event chats or group chats at any time.
• You can contact privacy@socialgryd.com at any time to request deletion of location data we hold about you, subject to our retention obligations.

5e. Remote or Less Populated Areas

If you use SocialGryd in a remote or sparsely populated area, even approximate or venue-level location data may be sufficient to identify your general location. You should consider this when using location-based features in such areas.

6. User Content, Messages, Posts, Comments, Chats, and Reviews

SocialGryd includes social and community features. Content on the Platform may include profile bios, profile photos, reviews, ratings, comments, public posts, direct messages, group chats, event chats, event RSVPs, partner listings, and event listings.

You are responsible for all content you create, upload, send, share, publish, or otherwise make available on SocialGryd.

You retain ownership of your content, but you grant SocialGryd a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to host, store, reproduce, adapt, moderate, publish, distribute, display, analyse, and use that content to operate, secure, improve, promote, and enforce the Platform.

Messages, group chats, event chats, comments, reviews, and public posts may be read, copied, forwarded, screenshotted, recorded, or reshared by the people who receive or can access them. SocialGryd cannot guarantee that recipients or participants will keep them private.

Reviews and ratings reflect user opinion. We do not endorse user content, partner content, event listings, or reviews, and we are not responsible for their accuracy, legality, or reliability.

We do not pre-screen all content but reserve the right to review, remove, restrict, or moderate any content at any time for safety, legal compliance, fraud prevention, or platform integrity.

7. Prohibited Conduct and Acceptable Use

You must use SocialGryd only for lawful, authorised, and professional purposes consistent with our Community Guidelines. You must not use the Platform to do, facilitate, or encourage any of the following:

• Illegal, harmful, threatening, harassing, hateful, defamatory, obscene, discriminatory, exploitative, or abusive conduct or content.
• Fraud, deception, phishing, impersonation, fake accounts, fake reviews, fake event listings, false reports, or manipulation of ratings, redemptions, analytics, or platform visibility.
• Publishing content that infringes privacy, confidentiality, publicity rights, intellectual property rights, or any other rights of SocialGryd or third parties.
• Spam, bulk messaging, scraping, data harvesting, malware, reverse engineering, security testing without permission, or unauthorised access to systems, accounts, QR flows, or dashboards.
• Sexual exploitation material, child safety violations, violent threats, terrorism content, self-harm promotion, or instructions for dangerous or unlawful acts.
• Commercial use of community features outside authorised partner or ambassador activity.
• Attempting to identify, locate, track, stalk, or contact another user outside of authorised platform features or without their consent.
• Collecting, storing, or sharing other users' personal data, location data, or contact details without their express consent and a lawful basis.

We reserve the right to remove or restrict content, de-rank visibility, close chats, disable event listings, freeze redemptions, suspend accounts, terminate memberships, remove partner or ambassador status, or block devices or IPs, with or without notice, where permitted by law.

8. Reporting, Safety, Moderation, and Investigations

You can report content, conduct, events, chats, or accounts through the Platform or by emailing report@socialgryd.com.

• SocialGryd is not required to pre-screen or actively monitor all content, messages, chats, reviews, or events.
• We may monitor, review, investigate, preserve, and remove content or accounts where we consider it necessary for safety, fraud prevention, legal compliance, platform integrity, or business protection.
• We may preserve evidence and disclose relevant information to service providers, regulators, law enforcement, courts, affected users, partners, or hosts where required by law or reasonably necessary to investigate abuse, enforce these Terms, or protect people, property, rights, or the Platform.
• You may submit an appeal through the Platform or by email, but except where law gives additional rights, moderation and enforcement decisions remain at SocialGryd's discretion.

SocialGryd does not conduct criminal background checks or external identity verification on users. You are solely responsible for your interactions with other users, both online and offline. Always use good judgement.

9. Events, Hosts, and Event Risk

SocialGryd does not collect ticket money for third-party events. Payments, bookings, refunds, chargebacks, and attendee communications for paid events are handled by the host or a third-party provider selected by the host.

Unless an event is explicitly labelled as a SocialGryd event, SocialGryd is not the host, co-host, promoter, venue operator, merchant of record, or organiser.

Any booking, ticket purchase, refund claim, attendance, venue visit, discount redemption, or in-person interaction connected to a third-party event or partner venue is directly between the relevant user and the relevant host or partner, not with SocialGryd.

Event hosts are solely responsible for event descriptions, permits, licences, insurance, taxes, alcohol compliance, venue suitability, staffing, local law compliance, accessibility, attendee safety, refunds, and cancellations.

Attendance at any event is entirely at your own risk. SocialGryd is not responsible for injury, illness, loss, theft, property damage, transport issues, attendee conduct, food, drink, substances, venue safety, or any dispute arising from an event.

10. Partner Terms and Partner Analytics

Our separate Partner Agreement applies to partners and is incorporated where relevant. Partners are independent businesses responsible for their venues, listings, perks, staff, pricing, availability, events, local compliance, consumer rights compliance, and communications with members.

Partner analytics include operational data such as scans, redemptions, visit history, unique and repeat visit patterns, review metrics, and event performance data.

Partner analytics are provided solely to operate the partner relationship. Partners must not resell, misuse, or combine this data with other datasets in a way that violates law or these Terms.

11. Ambassador Terms

Ambassadors are independent promotional community operators, not employees, agents, or authorised representatives of SocialGryd.

Ambassadors are solely responsible for the events they host, the claims they make, and the content they publish.

Ambassadors have no authority to bind SocialGryd, collect money on our behalf unless we expressly authorise it in writing, or represent that SocialGryd is responsible for their event or conduct.

12. Payments, Subscriptions, and Refunds

Memberships, subscriptions, or other paid features may be sold directly by SocialGryd or through Apple App Store, Google Play, Stripe, or other authorised processors.

Third-party processor and app store terms apply to payments they handle.

Unless required by applicable law, your subscription plan, or the relevant app store rules, fees are non-refundable once billed.

We may change pricing, plans, features, or renewal terms on notice as required by law or platform rules.

13. Intellectual Property and Takedowns

SocialGryd and its licensors own all intellectual property rights in the Platform, brand, software, design, and original content, except for content owned by users, partners, or third parties.

You may not copy, scrape, reproduce, republish, sell, or exploit any part of SocialGryd except as permitted by law or with our written consent.

If you believe content on SocialGryd infringes your rights, send a notice to legal@socialgryd.com with your name, contact details, the rights you claim, the exact URL or in-app location, supporting evidence, and a statement that your notice is accurate and made in good faith.

14. Privacy and Data Use

Your use of SocialGryd is governed by our Privacy Policy. We collect and process account data, profile data, messages, reports, reviews, scans, QR redemptions, partner analytics, event participation data, device data, crash data, and security data as described in the Privacy Policy.

We may use aggregated or de-identified platform data for analytics, service improvement, fraud prevention, reporting, and business planning. We do not sell your personal data to third parties for advertising purposes.

15. Disclaimers and Limitation of Liability

To the maximum extent permitted by law, SocialGryd provides the Platform on an "as is" and "as available" basis without guarantees that the Platform, content, events, chats, listings, or redemptions will always be accurate, safe, lawful, uninterrupted, or available.

We are not responsible for the acts, omissions, content, services, listings, reviews, messages, payments, or conduct of users, partners, ambassadors, event hosts, ticketing providers, or other third parties.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or mandatory consumer rights.

Where liability cannot be excluded, our total liability to you for claims arising out of or related to SocialGryd is limited to the greater of the amount you paid us in the 12 months before the claim arose and EUR 100.

We are not liable for indirect, incidental, special, consequential, exemplary, or punitive losses, or for loss of profits, goodwill, data, business opportunity, or reputation, to the extent permitted by law.

16. Responsibility for Misuse and Indemnity

You are responsible for losses, claims, costs, or expenses we suffer because of your unlawful conduct, fraud, misuse of QR codes or Benefits, infringement, or breach of these Terms, to the extent permitted by law.

If you act as a partner, ambassador, host, or other business user, you will indemnify and hold SocialGryd harmless against claims, liabilities, losses, damages, fines, penalties, settlements, refunds, chargebacks, and reasonable professional costs arising from your venue, listings, events, perks, promotions, replies, staff conduct, attendee conduct, consumer disputes, injuries, discrimination claims, misleading statements, refund disputes, regulatory breaches, safety incidents, taxes, permits, insurance failures, infringement, privacy violations, or content.

17. Suspension, Deletion, and Termination

You may stop using SocialGryd and request account deletion through the app or by contacting us.

We may suspend, restrict, or terminate access to any part of SocialGryd at any time for platform changes, inactivity, abuse prevention, safety concerns, legal risk, fraud, breach of these Terms, or business reasons, with or without notice where permitted by law.

Suspension or termination does not entitle you to a refund except where required by law or expressly stated by us.

Sections intended to survive termination, including intellectual property, liability, dispute, privacy, and enforcement clauses, will continue to apply after termination.

18. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the app, website, email, or another reasonable channel. Your continued use of SocialGryd after the effective date of the updated Terms means you accept them, unless applicable law requires a different process.

19. Governing Law and Disputes

These Terms are governed by the laws of Estonia. If you are a consumer, mandatory rights and consumer protections in the country where you live may still apply and cannot be excluded by these Terms.

Subject to any mandatory local consumer rights, disputes will be handled by the competent courts of Estonia.

20. Entire Agreement

These Terms, together with the Privacy Policy, Community Guidelines, Partner Agreement, Event Host Terms, and any Additional Terms, constitute the entire agreement between you and SocialGryd regarding the Platform and supersede all prior agreements, representations, and arrangements. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

21. Contact

• Safety and abuse reports: report@socialgryd.com
• Privacy requests: privacy@socialgryd.com
• Legal notices and IP complaints: legal@socialgryd.com