Trusted Flaggers
1. What is a Trusted Flagger?
A Trusted Flagger is an entity that has been awarded that status by the Digital Services Coordinator ("DSC") of the EU Member State where it is established, under Article 22 DSA. Their notices of suspected illegal content are treated with priority and without undue delay.
2. How we treat Trusted Flagger notices
- Prioritised ahead of ordinary user notices under Article 16 notice and action.
- Acknowledgement within 24 hours.
- First substantive action within 72 hours, save for exceptional cases (for example, requests requiring cross-jurisdictional preservation or legal-counsel review).
- Outcome notified to the Trusted Flagger with the same reason codes we publish in our Transparency Report.
3. How to submit
Email trusted-flaggers@socialgryd.com with the following:
- Organisation name and the Member State DSC that awarded your Trusted Flagger status.
- Authorisation reference or certificate (attach PDF).
- Named point of contact, role, and PGP key (optional).
- Working languages (we respond in English; machine translation is acceptable for intake).
Once verified, we issue you a unique submission channel (authenticated web form or API) and expected-format guidance so your flags feed directly into our priority moderation queue.
4. What qualifies as "illegal content"
The DSA defines illegal content broadly: "any information that, in itself or in relation to an activity, including the sale of products or the provision of services, is not in compliance with Union law or the law of any Member State which is in compliance with Union law, irrespective of the precise subject matter or nature of that law." Examples include CSAE material, terrorist content (see EU Regulation 2021/784), NCII, incitement to hatred or violence, IP infringement, product-safety violations, consumer-protection infringements, and breaches of data-protection law.
5. Abuse of Trusted Flagger status
Under Article 22(6) DSA, where a Trusted Flagger submits a significant number of insufficiently precise, inaccurate, or inadequately substantiated notices, we will notify the relevant DSC after providing the Trusted Flagger an opportunity to respond. Repeated abuse may result in suspension of priority handling. Our thresholds and process are documented in our Transparency Report.
6. Transparency
We publish the number of notices submitted by Trusted Flaggers, outcomes, and response times in our Transparency Report. Per-organisation statistics are available to the submitting Trusted Flagger and to the relevant DSC on request.
7. Contact
- Trusted Flagger intake: trusted-flaggers@socialgryd.com
- DSA Article 11 Single Point of Contact (EU authorities): legal@socialgryd.com
- DSA Article 12 Single Point of Contact (recipients of service): support@socialgryd.com