Terms and Conditions
1. Who We Are and When These Terms Apply
These Terms form an agreement between you and SocialGryd Limited, a company incorporated in Estonia with its registered office at Narva mnt 5, Kesklinna linnaosa, Tallinn, Harju maakond 10117, Estonia. They apply to the SocialGryd website, mobile applications and related fitness, coaching and community services, together called the "Service".
You accept these Terms when you create an account, subscribe to a paid feature or otherwise use the Service after being shown these Terms. Our Privacy Policy explains how we handle personal data and our Cookie Policy explains website and app tracking technologies.
2. Eligibility and Accounts
You must be at least 16 years old to create an account, unless the law where you live requires a higher age or verified parental consent. You must provide accurate account information, keep your sign-in details secure and tell us promptly if you believe your account has been compromised.
You may not create an account for someone else without authority, impersonate another person, evade a suspension or use the Service where doing so would breach applicable sanctions or other law.
3. What SocialGryd Provides
Depending on availability, device, location and subscription level, the Service may let you:
- log meals and receive estimated calories and macronutrients from information or photographs you provide;
- record workouts, movement, runs, cycles and other activity, including GPS routes when you enable location access;
- review trends, streaks, charts, training history and personal challenges;
- receive AI-supported explanations, suggestions and adaptable fitness plans;
- publish posts, share selected progress and interact with friends or the wider community;
- create or join Train Together sessions and friend or community challenges; and
- use guides and calculators that provide general fitness and nutrition information.
Features may change as the product develops. We will not describe a planned feature as available before it is ready to use.
4. Fitness, Nutrition and Health Limits
SocialGryd is a general fitness and wellbeing product. It is not a medical device, healthcare provider, dietetic service, emergency service or substitute for advice from a qualified professional.
Food-photo analysis, calorie and macro estimates, activity calculations, progress insights and AI coaching may be incomplete or inaccurate. A photograph cannot reliably reveal every ingredient, cooking method or portion weight. GPS, sensors, user entries and third-party services can also be inaccurate. Review outputs before relying on them and use your own judgement.
Do not use the Service to diagnose, treat or manage a medical condition. Seek qualified advice before making significant changes if you are pregnant, under clinical care, recovering from an eating disorder, living with an injury or health condition, or concerned about symptoms. Contact local emergency services if you need urgent help.
5. AI-Supported Features
AI may help interpret meal images, organise fitness information, identify patterns, summarise recent activity or suggest a next step. AI output is generated from the information available and is not guaranteed to be correct, complete or suitable for you.
You remain responsible for decisions you make after viewing an AI output. We may place limits on prompts and outputs, provide uncertainty notices, request confirmation or prevent particular uses to protect users and the Service. SocialGryd does not use AI to make decisions that produce legal or similarly significant effects about you.
6. GPS, Location and Train Together
Location features are optional and require device permission. You can withdraw permission in your device settings, although route tracking, nearby discovery or location-based Train Together features may then stop working.
Only share a location, route or session meeting point that you are comfortable making visible to the selected audience. Use sensible precautions when meeting another user, including choosing an appropriate public place, telling someone where you are going and stopping the interaction if you feel unsafe. SocialGryd does not supervise user-organised sessions and cannot guarantee another user's identity, conduct, qualifications or fitness ability.
7. Challenges, Plans and Community Features
Challenges, streaks and plans are motivational tools. They are not a promise of a particular health, weight, performance or financial result. Adapt or stop an activity when necessary and do not encourage dangerous, extreme or unlawful conduct.
Community visibility is optional. Your private food, training and progress records are not made public merely because you have an account. When you choose to post or share information, the audience you select may view, copy, screenshot or reshare it. Consider carefully before publishing health-related or location information.
8. Your Content
You keep ownership of text, photographs, videos, comments, messages, workout information and other content you submit. You confirm that you have the rights and permissions needed to submit it.
You give SocialGryd a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, format, display and transmit your content only as needed to operate, secure and improve the Service and to show it to the audience you select. This licence ends when the content is deleted from active systems, subject to reasonable backup periods, legal retention and copies other users may already have made.
We do not sell ownership of your content and do not permit a third-party foundation-model provider to train its general models on your private content merely because you use an AI feature. Any materially different use would require a separate, clear notice and an appropriate legal basis.
9. Acceptable Use
You must not use the Service to:
- harass, threaten, exploit, stalk or endanger another person;
- publish illegal, hateful, sexually exploitative, fraudulent or deliberately dangerous content;
- promote eating-disorder behaviours, unsafe challenges, unqualified medical treatment or performance-enhancing substances unlawfully;
- share another person's private information, image, route or location without permission;
- infringe intellectual property, privacy, publicity or other rights;
- scrape, reverse engineer, overload, bypass security, introduce malware or access data without authority;
- manipulate challenges, engagement, subscriptions or technical measurements; or
- use automated systems to create accounts, collect content or interact with the Service without our written permission.
10. Moderation, Reporting and Appeals
We may use automated tools and human review to detect spam, abuse, unsafe content and other violations. We may limit visibility, remove content, restrict features, suspend an account or terminate access when reasonably necessary to enforce these Terms, comply with law or protect users.
You can report content or conduct through available in-app controls or at report@socialgryd.com. Where required by the EU Digital Services Act or other law, we will explain qualifying moderation decisions and provide an internal complaint or appeal route. Urgent safety action may be taken before a full review.
11. Subscriptions and Purchases
Basic features may be free and additional AI or insight features may require a subscription. The price, billing period, trial terms, included features and renewal information will be shown before purchase.
Mobile purchases are generally processed by Apple App Store or Google Play. Their billing, cancellation and refund processes apply in addition to your mandatory consumer rights. Unless stated otherwise at purchase, subscriptions renew automatically until cancelled. Cancellation normally prevents the next renewal and does not remove access already paid for during the current billing period.
Nothing in these Terms removes a cooling-off, cancellation, conformity, refund or other right that cannot lawfully be excluded. If there is a conflict, your mandatory local consumer rights prevail.
12. Third-Party Services
The Service may rely on or link to third-party services such as app stores, identity providers, mapping services or external websites. Their own terms and privacy practices apply when you use them. We are not responsible for third-party content or services, but this does not limit any responsibility that the law does not allow us to exclude.
13. Our Intellectual Property
SocialGryd and its licensors own the Service, software, design, brand, databases and original content, excluding content owned by users or third parties. We give you a personal, limited, non-exclusive, non-transferable and revocable right to use the Service in accordance with these Terms.
You may not copy, sell, license, modify or exploit the Service except as allowed by law or with our written permission.
14. Service Availability and Changes
We work to keep the Service available, but it may be interrupted by maintenance, security issues, provider failures, network conditions or events outside our reasonable control. We may add, improve, restrict or retire features. Where a change materially reduces a paid Service, we will provide notice and any remedy required by law.
15. Suspension, Termination and Account Deletion
You may stop using the Service and request account deletion through available settings or by contacting privacy@socialgryd.com. Subscription cancellation may also need to be completed through the app store used for purchase.
We may suspend or terminate access for a serious or repeated breach, legal requirement, fraud, security threat or danger to users. Where appropriate and legally required, we will give notice, reasons and an opportunity to appeal.
16. Disclaimers
To the extent permitted by law, the Service is provided on an "as available" basis. We do not promise that every estimate, plan, route, community interaction or third-party link will be accurate, suitable, safe, uninterrupted or error-free. We do not promise a particular fitness, nutrition, weight, wellbeing or performance outcome.
17. Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, wilful misconduct or any liability that cannot lawfully be excluded.
If you are a consumer, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, for business losses arising from consumer use, or for loss caused by information you entered incorrectly, unsafe choices you made contrary to clear warnings, another user's independent conduct or events outside our reasonable control.
If you use the Service for business purposes, our aggregate liability is limited to the greater of EUR 100 or the amount you paid SocialGryd in the 12 months before the event giving rise to the claim, except where a limitation is prohibited by law.
18. Changes to These Terms
We may update these Terms for product, legal, security or operational reasons. We will publish the new version and identify the update date. We will give reasonable advance notice of material changes, normally at least 30 days unless an earlier change is necessary for law or security. If you do not agree, you may stop using the Service and delete your account before the change takes effect.
19. Governing Law and Disputes
These Terms are governed by Estonian law. If you are a consumer, this choice does not remove mandatory protections provided by the law of your habitual residence, and you may bring proceedings in any court available to you under mandatory consumer law.
Please contact support@socialgryd.com first so we can try to resolve a concern. EU consumers may also contact the Estonian Consumer Disputes Committee or another competent consumer authority. Nothing in this section prevents either party from seeking urgent court relief where appropriate.
20. General Provisions
If a provision is unenforceable, the remaining provisions continue to apply. A delay in enforcing a right is not a waiver. You may not transfer this agreement without our permission. We may transfer it as part of a merger, reorganisation, financing or sale of the Service, subject to applicable notice and data-protection obligations.
These Terms and the policies expressly incorporated above are the agreement between you and SocialGryd concerning the Service. They do not create rights for anyone else unless the law says otherwise.
21. Contact
- General support: support@socialgryd.com
- Safety reports: report@socialgryd.com
- Privacy requests: privacy@socialgryd.com
- Legal notices and EU DSA contact: legal@socialgryd.com
SocialGryd Limited, Narva mnt 5, Kesklinna linnaosa, Tallinn, Harju maakond 10117, Estonia.